Transform Your Team's Training with Solidroad: The AI-Driven Feedback Platform for Customer Success

About solidroad

Solidroad is an innovative AI-first training and feedback platform designed to enhance the learning experience for customer-facing teams. This cutting-edge solution transforms your company's knowledge base into engaging and immersive training programs, making it easier for trainers to manage and for employees to absorb information effectively.

Key Features and Benefits

1. Solidroad allows you to create and deliver lessons from various sources, including prompts, documents, and public links. This flexibility enables trainers to tailor content to meet specific learning objectives, all delivered through a customizable AI coach that adapts to individual learning styles.

2. The platform excels in building realistic simulations across multiple communication channels, including video, voice, chat, and email. This feature allows employees to practice conversations in any language, ensuring they are well-prepared for real-world interactions.

3. Learners benefit from immediate coaching and feedback linked to custom scorecards. This feature empowers managers and trainers to monitor team performance across different channels and interaction types, facilitating targeted improvements.

4. Solidroad significantly reduces the time required for onboarding new hires, allowing companies to get their teams up to speed faster. With reported savings of 10 hours of manager time each month and a 50% faster speed to proficiency, organizations can allocate resources more effectively.

5. The platform provides valuable insights into rep performance before they engage with customers. This predictive capability helps ensure that key performance indicators (KPIs) remain on track, ultimately leading to improved outcomes.

6. Solidroad offers various pricing tiers to accommodate different organizational needs. From the Starter plan for smaller teams to the Enterprise plan with custom solutions, there is an option for every business size.

Solidroad has garnered positive testimonials from users, highlighting the unmatched personalized support and expertise provided since implementation. Companies report significant improvements in training efficiency and employee performance, making Solidroad a trusted partner for organizations looking to enhance their training programs.

Solidroad stands out as a comprehensive solution for companies aiming to scale their training and feedback processes. With its AI-driven features, realistic simulations, and real-time coaching, it empowers teams to excel in customer interactions while saving time and resources.

List of solidroad features

• AI-powered coaching
• Scale training and feedback
• Score live conversations
• Upload and integrate conversation tools
• Simulate and practice conversations
• Build realistic simulations
• Real-time coaching and feedback
• Custom scorecards
• Performance tracking for managers
• Insights into rep performance
• Time-saving features
• Customizable plans and pricing
• Dedicated account management
• Onboarding and training sessions