Transform Your Customer Support with Parabolic: The AI Assistant Empowered by Y-Combinator

About growparabolic

Parabolic is a cutting-edge AI assistant designed specifically for customer support, leveraging the power of Y-Combinator's backing to deliver exceptional service. This innovative tool is engineered to streamline customer interactions, ensuring that support teams can focus on providing high-quality assistance without the repetitive burden of answering the same questions repeatedly.

Key Features and Benefits

1. Parabolic is embedded within existing ticketing software such as Intercom, Zendesk, and Helpscout. This integration allows for a smooth transition, enabling support teams to utilize AI capabilities without overhauling their current systems.

2. The platform empowers agents by allowing them to verify AI-generated responses before they are sent to customers. This feature ensures that the information provided is accurate and aligns with the company's standards.

3. Parabolic continuously improves its performance by learning from rejected drafts. This self-improvement mechanism means that the AI becomes more effective over time, enhancing the quality of responses and customer satisfaction.

4. The AI can suggest responses based on just one match in a past conversation or knowledge base. This capability allows for quick resolutions to uncommon inquiries, reducing wait times for customers.

5. Parabolic is designed to handle complex interactions, navigating through multiple exchanges as conversations evolve. This ensures that customers receive coherent and contextually relevant responses throughout their support journey.

6. The AI assistant can identify opportunities to upsell products or services based on customer pain points. By appending relevant upsells and cross-sells, Parabolic transforms support interactions into potential sales channels.

7. Incoming questions are automatically tagged and triaged into appropriate categories, such as payments or memberships. This feature streamlines the support process, allowing agents to focus on resolving issues rather than sorting inquiries.

8. Parabolic auto-indexes all previous customer interactions to detect true user intent, independent of specific keywords. It drafts two categories of responses: generalizable (30% of tickets) and customer-specific (15-30% of tickets). This ensures that responses are tailored to the customer's needs.

Parabolic is a game-changer for customer support teams, combining advanced AI technology with human oversight to enhance service quality. By automating routine inquiries and providing intelligent suggestions, it allows support agents to dedicate more time to complex issues, ultimately leading to improved customer satisfaction and loyalty.

List of growparabolic features

• Embedded within existing ticketing software
• Human-in-the-loop verification
• Self-improving response system
• Rarely asked questions support
• Multistep conversation navigation
• Upsell mode for sales integration
• Auto-categorization of incoming questions
• Auto-indexing of past customer messages
• Detection of user intent