Transform Your B2B SaaS Support with Duckie: AI-Powered Customer Support Solution for Faster Resolution and Increased Efficiency

About duckie

Duckie is an advanced AI customer support solution specifically designed for B2B SaaS companies. This platform revolutionizes how support teams manage tickets, leading to a staggering 80% reduction in resolution time and a 3.3x increase in tickets resolved per agent.

Key Features and Benefits

1. Intelligent Support Agent: Duckie functions as a smart support agent, delivering precise answers to customer inquiries across popular platforms like Slack, Zendesk, and Intercom. This seamless integration allows support teams to operate independently, reducing reliance on engineering resources.

2. AI Copilot Feature: The AI copilot empowers support agents by providing direct access to relevant knowledge bases within their communication tools. This instant information retrieval enables agents to deliver timely and accurate solutions, enhancing customer satisfaction.

3. Technical Issue Analysis: Duckie excels at diagnosing technical issues by analyzing logs, code changes, and customer data. This capability allows technical support teams to troubleshoot and resolve complex problems swiftly, minimizing customer downtime.

4. Real-Time Updates: Keeping support teams informed is essential. Duckie automatically tracks code commits and product changes, linking these updates to support issues. This ensures agents are always equipped with the latest information, improving response accuracy.

5. Continuous Learning: Duckie is built to learn and evolve with each interaction. By analyzing past tickets and user feedback, it consistently enhances its accuracy and effectiveness, making it a valuable long-term asset for any support team.

6. Robust Security: Security is a top priority for any business. Duckie adheres to stringent security protocols, ensuring customer data is encrypted and protected, in compliance with GDPR and CCPA standards.

7. Self-Hosting Options: For businesses that prioritize control and security, Duckie offers self-hosting capabilities on platforms like AWS, Azure, and GCP. This feature allows companies to maintain full oversight of their data.

Industry leaders have praised Duckie for its transformative impact on support operations. Jay Khatri, CEO of Highlight, remarked that Duckie enables his team to handle technical requests ten times faster than before. Akash Sharma, CEO of Vellum, highlighted the significant improvement in his support team's performance since adopting Duckie.

Duckie is a powerful AI-driven customer support solution for B2B SaaS companies. Its blend of automation, continuous learning, and seamless integration with existing tools makes it an essential resource for support teams aiming to boost efficiency and effectiveness. By choosing Duckie, businesses can confidently meet customer demands while upholding high service standards.

List of duckie features

• AI Support Agent
• AI Support Copilot
• Log Investigation
• Auto-Updates and Reminders
• Dev Tools Support
• Automatic Response to Support Tickets
• Draft Response Assistance
• Continuous Self-Improvement
• Knowledge Base Integration
• Advanced AI Analysis
• Real-Time User Query Analysis
• Security and Compliance
• Customer Feedback Integration
• Easy Integration with Existing Tools
• Quick Setup for B2B SaaS