Transform Your B2B SaaS Support with Duckie: AI-Powered Customer Support Solution for Faster Resolution and Increased Efficiency

About duckie

Duckie is a cutting-edge AI customer support solution tailored specifically for B2B SaaS companies. This innovative platform empowers support teams to resolve tickets more efficiently, significantly enhancing productivity and customer satisfaction. With Duckie, businesses can expect a remarkable 80% faster resolution time and a 3.3x increase in tickets resolved per support agent.

Key Features and Benefits

1. Duckie acts as an intelligent support agent, providing accurate responses to customer inquiries across popular platforms like Slack, Zendesk, and Intercom. This seamless integration allows support teams to operate without needing constant engineering assistance.

2. The AI copilot feature enables support agents to access relevant knowledge bases directly from their communication tools. This instant access to information ensures that agents can provide timely and accurate solutions to customer issues.

3. Duckie excels in analyzing technical issues by examining logs, code changes, and customer data. This capability allows technical support teams to troubleshoot and resolve complex problems quickly, minimizing downtime for customers.

4. Keeping support teams informed is crucial. Duckie automatically tracks code commits and product changes, linking relevant updates to support issues. This feature ensures that agents are always equipped with the latest information.

5. Duckie is designed to learn and improve with each interaction. By analyzing previous tickets and user feedback, it continuously enhances its accuracy and effectiveness, making it a valuable long-term asset for any support team.

6. Security is paramount for any business. Duckie complies with the highest security protocols, ensuring that customer data is encrypted and protected, meeting GDPR and CCPA standards.

7. For companies that prioritize control and security, Duckie offers self-hosting on platforms like AWS, Azure, and GCP, allowing businesses to maintain full oversight of their data.

Duckie has garnered praise from industry leaders, with testimonials highlighting its transformative impact on support operations. For instance, Jay Khatri, CEO of Highlight, noted that Duckie enables his team to handle technical requests ten times faster than before. Similarly, Akash Sharma, CEO of Vellum, emphasized the drastic improvement in his support team's performance since implementing Duckie.

Duckie stands out as a powerful AI-driven customer support solution for B2B SaaS companies. Its combination of automation, continuous learning, and seamless integration with existing tools makes it an indispensable resource for support teams looking to enhance their efficiency and effectiveness. By choosing Duckie, businesses can ensure they are well-equipped to meet the demands of their customers while maintaining high standards of service.

List of duckie features

• AI Support Agent
• AI Support Copilot
• Log Investigation
• Auto-Updates and Reminders
• Dev Tools Support
• Automatic Response to Support Tickets
• Draft Response Assistance
• Continuous Self-Improvement
• Knowledge Base Integration
• Advanced AI Analysis
• Real-Time User Query Analysis
• Security and Compliance
• Customer Feedback Integration
• Easy Integration with Existing Tools
• Quick Setup for B2B SaaS