Canny's Autopilot: The Ultimate AI-Powered Feedback Management Solution for Product Teams

About canny

Canny's Autopilot stands out as a revolutionary AI-driven feedback management tool that simplifies the collection, analysis, and management of customer feedback. Tailored for product teams and customer experience professionals, Autopilot automates critical tasks, enabling users to concentrate on what truly matters: refining their products based on genuine customer insights.

Key Features and Benefits

1. Seamless Integrations: Autopilot effortlessly integrates with leading platforms such as Intercom, Help Scout, and Zendesk. This capability ensures that no valuable feedback is overlooked, allowing teams to capture insights from multiple sources without hassle.

2. Duplicate Feedback Management: The tool intelligently identifies and merges duplicate feedback, maintaining an organized feedback board. This feature empowers teams to quickly pinpoint the most requested features, streamlining the process and minimizing clutter.

3. Smart Replies: With the Smart Replies feature, users can automatically engage with feedback by sending follow-up questions. This functionality not only uncovers deeper insights and pain points but also makes customers feel appreciated and heard.

4. Comment Summaries: Autopilot’s Comment Summaries feature distills lengthy discussions into key points. This allows teams to quickly understand user needs, facilitating informed decision-making and prioritization.

5. Customizable Experience: Users have the flexibility to select which features of Autopilot to utilize, creating a personalized experience. Whether you prefer automatic or manual feedback discovery, the tool adapts seamlessly to your workflow.

6. Data Security Assurance: Canny places a strong emphasis on data security, ensuring that user data is not utilized for model training. Autopilot is SOC 2 Type 2 compliant, providing organizations with confidence regarding data privacy.

7. Effective Prioritization: By consolidating feedback, Autopilot helps teams prioritize requests efficiently. This prioritization is crucial for informing product roadmaps, ensuring that development efforts align with customer needs.

8. Transparent Communication: The tool enables teams to publish release notes, keeping customers updated on how their feedback has shaped product updates. This transparency builds trust and fosters customer engagement.

Canny's Autopilot transcends the typical feedback management tool; it serves as a holistic solution that empowers teams to actively listen to their customers and act on their insights. With its intuitive interface and robust features, Autopilot transforms the feedback process into a strategic advantage for any organization. Whether you’re a product manager, customer experience leader, or part of a development team, Autopilot is crafted to enhance your workflow and drive product success.

List of canny features

• AI-powered feedback collection
• Feedback analysis
• Roadmap planning
• Update sharing
• Feature request management
• Idea management
• Internal feedback collection
• Public roadmap
• Bug tracking
• Customer feedback integration
• Smart Replies for feedback
• Comment summaries
• Feedback deduplication
• Feedback discovery
• Automation of feedback tasks
• Credit-based feature usage
• Data security compliance
• Centralized feedback management
• Roadmap creation for customer engagement
• Release notes publication