Canny's Autopilot: The Ultimate AI-Powered Feedback Management Solution for Product Teams

About canny

Canny's Autopilot is a cutting-edge AI-powered feedback management tool that streamlines the process of collecting, analyzing, and managing customer feedback. Designed for product teams and customer experience professionals, Autopilot automates essential tasks, allowing users to focus on what truly matters: enhancing their products based on real customer insights.

Key Features and Benefits

1. Autopilot integrates seamlessly with popular platforms like Intercom, Help Scout, and Zendesk. This integration ensures that no valuable feedback slips through the cracks, capturing insights from various sources effortlessly.

2. The tool automatically detects and merges duplicate feedback, keeping your feedback board organized. This feature allows teams to quickly identify the most requested features, saving time and reducing clutter.

3. With Smart Replies, users can automatically respond to feedback with follow-up questions. This capability helps uncover deeper details and pain points, making customers feel valued and heard.

4. Autopilot's Comment Summaries feature highlights key points from lengthy discussions. This functionality allows teams to grasp user needs quickly, facilitating informed decision-making.

5. Users can choose which features of Autopilot to utilize, allowing for a tailored experience. Whether you prefer automatic or manual feedback discovery, the tool adapts to your workflow.

6. Canny prioritizes data security, ensuring that user data is not used to train models. Autopilot is SOC 2 Type 2 compliant, providing peace of mind for organizations concerned about data privacy.

7. By consolidating feedback, Autopilot enables teams to prioritize requests effectively. This prioritization informs product roadmaps, ensuring that development aligns with customer needs.

8. The tool allows teams to publish release notes, keeping customers informed about how their feedback has influenced product updates. This transparency fosters trust and engagement.

Canny's Autopilot is not just a feedback management tool; it is a comprehensive solution that empowers teams to listen to their customers and act on their insights. With its user-friendly interface and powerful features, Autopilot transforms the feedback process into a strategic advantage for any organization. Whether you are a product manager, customer experience leader, or part of a development team, Autopilot is designed to enhance your workflow and drive product success.

List of canny features

• AI-powered feedback collection
• Feedback analysis
• Roadmap planning
• Update sharing
• Feature request management
• Idea management
• Internal feedback collection
• Public roadmap
• Bug tracking
• Customer feedback integration
• Smart Replies for feedback
• Comment summaries
• Feedback deduplication
• Feedback discovery
• Automation of feedback tasks
• Credit-based feature usage
• Data security compliance
• Centralized feedback management
• Roadmap creation for customer engagement
• Release notes publication