Jochem: The Innovative Solution for Instant Answers and Enhanced Knowledge Management

About jochem

Jochem is a cutting-edge solution designed to provide accurate answers quickly, enhancing knowledge on-the-go for both customers and employees. This innovative tool integrates seamlessly with Slack, allowing users to receive their first answer for free within just five minutes. Jochem eliminates the tedious search through files and articles, enabling users to simply ask their questions and receive instant responses.

Key Features and Benefits

1. Jochem is engineered to deliver answers swiftly, ensuring that users can access critical information without delay. This feature is particularly beneficial in fast-paced environments where time is of the essence.

2. When Jochem cannot find an answer, it intelligently matches the question to an expert within the organization. This smart matching system minimizes the need for users to search for the right person, streamlining the process of obtaining information.

3. Jochem not only provides answers but also captures new knowledge from experts. This automated, continuous learning process enriches the knowledge base, reducing repetitive inquiries and fostering a culture of shared knowledge.

4. Users have full control over the knowledge base, with updates requiring approval before implementation. This ensures that the information remains accurate and relevant, enhancing trust in the system.

5. Jochem is designed to work within complex enterprise environments, integrating with existing systems to provide a cohesive experience. Its ISO 27001 certification and GDPR compliance further assure users of data security and privacy.

6. Whether addressing customer inquiries or internal employee questions, Jochem is adaptable to various communication channels, including chat, email, and voice. This versatility makes it an invaluable tool for organizations looking to improve their customer service and internal communication.

7. Jochem offers extensive resources, including FAQs and implementation guidance, ensuring that organizations can maximize the benefits of the tool. This support is crucial for businesses looking to enhance their operational efficiency.

Jochem stands out as a powerful solution for organizations seeking to improve knowledge management and response times. Its unique features, such as smart expert matching and automated knowledge capture, position it as a leader in the field of enterprise solutions. By choosing Jochem, companies can streamline their processes, reduce dependency on specific employees, and foster a more knowledgeable workforce.

List of jochem features

• Get accurate answers quickly
• Improve knowledge on-the-go
• Solve customer questions
• Solve employee questions
• Smart matching based on expertise
• Request human help when needed
• Automated continuous learning
• Capture new knowledge from experts
• Easily add and update knowledge base
• Full control over knowledge updates
• Suggested answers
• Summary & Categorization for inquiries
• Available within CX tools
• Enterprise-ready approach
• ISO 27001 certified
• GDPR compliant
• Microsoft Azure Marketplace deployment
• Multi-language support
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