Revolutionize Customer Support with AgentsForce: The AI Platform for Efficient Ticket Resolution and Enhanced Experience

About getocto

AgentsForce is a cutting-edge AI platform designed to revolutionize customer support by automating ticket resolution with remarkable efficiency. With an impressive 99.8% accuracy rate, AgentsForce stands out in the market, promising to resolve up to 70% of customer inquiries without human intervention. This innovative solution is particularly beneficial for businesses looking to enhance their customer experience while significantly reducing operational costs.

Key Features and Benefits

1. AgentsForce boasts the highest resolution rate in the industry, outperforming competitors like Intercom AI. In just three weeks, users have reported a 72% resolution rate, which can escalate to 75% within three months. This rapid improvement showcases the platform's ability to learn and adapt quickly.

2. By leveraging AI technology, AgentsForce has achieved a remarkable 67% reduction in cost per ticket. This financial benefit allows businesses to allocate resources more effectively while maintaining high-quality customer support.

3. The platform is designed to learn from your best agents, mimicking their problem-solving techniques. It can access customer data, read help center articles, and analyze past resolutions, ensuring that it provides accurate and relevant solutions to customer inquiries.

4. AgentsForce prioritizes data security with built-in PII masking and compliance with SOC 2 and GDPR standards. This ensures that sensitive customer information remains protected within your own environment, giving businesses peace of mind.

5. AgentsForce operates on a unique pay-per-resolution model, meaning businesses only pay when the AI successfully resolves a customer inquiry. This performance-based approach aligns the platform's success with your customer satisfaction goals.

6. In cases where the AI cannot resolve an issue, AgentsForce can seamlessly transfer the conversation to a human agent. This ensures that customers receive the assistance they need without experiencing frustrating delays.

7. Testimonials from clients highlight the platform's effectiveness. For instance, Roman Maksimenko, VP of Customer Experience, noted that within three days, AgentsForce resolved 72% of chats and emails, leaving customers unsure whether they were interacting with AI or a human.

AgentsForce is not just a tool; it is a transformative solution for businesses aiming to enhance their customer support operations. With its advanced AI capabilities, cost-saving benefits, and commitment to security, AgentsForce is poised to redefine how companies interact with their customers.

List of getocto features

• Hire AI for ticket resolution
• High accuracy rate
• Trained on historical solutions
• Access to customer data
• Resolution statistics
• Cost reduction metrics
• Built-in PII masking
• Enterprise-grade security
• SOC 2 compliant
• GDPR ready
• Pay-for-results model
• Customer success stories
• API integration
• Community engagement options
• Waitlist registration