Revolutionize Customer Support with AgentsForce: The AI Platform for Efficient Ticket Resolution and Enhanced Experience

About getocto

AgentsForce is an innovative AI platform that is set to transform customer support by automating ticket resolution with exceptional efficiency. With a remarkable 99.8% accuracy rate, it distinguishes itself in the market, capable of resolving up to 70% of customer inquiries autonomously. This solution is particularly advantageous for businesses eager to elevate their customer experience while significantly cutting operational costs.

Key Features and Benefits

1. Unmatched Resolution Rate: AgentsForce leads the industry with the highest resolution rate, surpassing competitors like Intercom AI. Users have reported a 72% resolution rate within just three weeks, which can increase to 75% in three months. This rapid enhancement highlights the platform's ability to learn and adapt swiftly to various customer needs.

2. Cost Efficiency: By harnessing advanced AI technology, AgentsForce has achieved an impressive 67% reduction in cost per ticket. This financial advantage allows businesses to optimize resource allocation while ensuring high-quality customer support remains intact.

3. Learning from the Best: The platform is engineered to learn from your top-performing agents, emulating their problem-solving strategies. It can access customer data, review help center articles, and analyze previous resolutions, guaranteeing that it delivers accurate and relevant answers to customer inquiries.

4. Robust Data Security: AgentsForce places a strong emphasis on data security, featuring built-in PII masking and compliance with SOC 2 and GDPR standards. This commitment ensures that sensitive customer information is safeguarded within your environment, providing businesses with peace of mind.

5. Performance-Based Pricing: Operating on a unique pay-per-resolution model, AgentsForce charges businesses only when the AI successfully resolves a customer inquiry. This performance-driven approach aligns the platform's success with your customer satisfaction objectives.

6. Seamless Human Handoff: In instances where the AI cannot resolve an issue, AgentsForce can effortlessly transfer the conversation to a human agent. This feature guarantees that customers receive the necessary assistance without frustrating delays.

7. Proven Effectiveness: Client testimonials underscore the platform's efficacy. For example, Roman Maksimenko, VP of Customer Experience, shared that within three days, AgentsForce resolved 72% of chats and emails, leaving customers uncertain whether they were interacting with AI or a human.

AgentsForce is more than just a tool; it’s a game-changing solution for businesses aiming to enhance their customer support operations. With its cutting-edge AI capabilities, cost-saving advantages, and unwavering commitment to security, AgentsForce is set to redefine customer interactions.

List of getocto features

• Hire AI for ticket resolution
• High accuracy rate
• Trained on historical solutions
• Access to customer data
• Resolution statistics
• Cost reduction metrics
• Built-in PII masking
• Enterprise-grade security
• SOC 2 compliant
• GDPR ready
• Pay-for-results model
• Customer success stories
• API integration
• Community engagement options
• Waitlist registration