Viqal's Virtual Concierge: Revolutionizing Guest Experience and Hotel Operations with AI Automation

About viqal

Viqal's Virtual Concierge for Hotel Groups is a cutting-edge solution designed to enhance guest experiences while streamlining hotel operations. This innovative platform leverages AI automation to facilitate seamless communication through popular channels like WhatsApp, boasting an impressive 98% open rate. Unlike traditional hotel apps or email communications, which often struggle to engage guests, Viqal ensures that hotel services are just a message away, significantly improving customer interaction.

Key Features and Benefits

1. Viqal automates 85% of guest inquiries, allowing hotel staff to focus on more complex tasks. This efficiency translates to an average of 15 minutes saved per reservation, enhancing overall productivity.

2. The platform enables hotels to boost revenue by up to 6% per booking through personalized upsell suggestions. Guests receive tailored recommendations for amenities, dining, and local attractions, enriching their stay while increasing hotel profits.

3. Viqal offers a unified dashboard for hotel groups, allowing for consistent guest experiences across all locations. This centralized approach reduces operational costs and improves efficiency, making it easier for staff to manage guest interactions.

4. Guests can effortlessly modify their bookings via WhatsApp, reducing the volume of emails and phone calls by 68%. This feature not only streamlines the process but also ensures that updates are automatically synced with the hotel’s Property Management System (PMS).

5. Viqal prioritizes guest data protection with strong security protocols, ensuring that sensitive information is safeguarded across all properties.

6. Hotels can get started with Viqal in under an hour. The onboarding process is straightforward, allowing for seamless integration with existing hotel technology stacks, including PMS and other applications.

7. By automating routine tasks, Viqal reduces staff burnout and turnover, leading to a more engaged workforce. Employees can focus on providing exceptional service rather than getting bogged down by repetitive inquiries.

8. The platform provides valuable insights into automated messages and staff interactions, allowing hotels to track performance and optimize their service offerings.

Viqal's Virtual Concierge is not just a tool; it’s a transformative solution that elevates the guest experience while optimizing hotel operations. With its focus on automation, personalization, and efficiency, it stands out as a must-have for hotel groups looking to enhance their service delivery and increase revenue. Book a demo today to see how Viqal can revolutionize your hotel’s guest communication strategy.

List of viqal features

• Virtual concierge
• Automated guest communication
• Booking management
• Personalization and recommendations
• Centralized automation for hotel groups
• Self-service reservation management
• Integration with hotel tech stack
• Time and cost savings
• Upsell revenue enhancement
• Staff workload management
• Guest satisfaction improvement
• Customization of guest interactions
• Analytics and reporting
• Quick setup and onboarding
• Multi-language support